FREQUENTLY ASKED QUESTIONS
What areas do you service?
We offer our products for hire to locations throughout South-East Queensland and in Northern New South Wales.
Do you deliver and what is the fee?
Delivery/Collection is free to venues within a 10km radius of Brisbane CBD (with a minimum spend of $300).
For venues outside this area, delivery fees apply. Fees are based on delivery distances and order quantities.
Dry Hire (Client Pick Up/Returns) can be made from our premises in Rochedale.
How are the products packed?
Our tableware is carefully packaged in boxes with bubble wrap, etc. to ensure safe transport.
Do I need to wash the product before/after use?
All products are supplied clean (& polished or pressed where necessary) and ready to use. Clients are required to clean and dry all products, except linens, after use. The post-hire cleaning and pressing of linen is included in our fees. Please note: we re-clean all products after every hire to ensure the highest standards of hygiene.
Can I hire your products if my event is in Far North Queensland/another state?
Due to the delicate nature of our products, unfortunately we are unable to courier our tableware long distances.
How long is your hire period?
The standard hire period is 3 days. Any extension must be negotiated in advance.
Can you set up the tableware for us?
Yes, we offer a set up service for an additional cost.
How far in advance should I book?
We recommend booking at least 3 months in advance to ensure product availability.
Please note: we require a deposit (20% of the hire fee) to lock in your event date.
We do our best to accomodate last minute orders but cannot guarantee availability of the product/s you are after.
How do we book?
Contact us here.
Alternatively, email us at firstname.lastname@example.org
Please provide any relevant information about your event (desired product/s, guest numbers, location, date, etc.)
and we will endeavour to get back to you within 48 hours.